Crashed DJI Neo drone replaced by a new one within 3 working days
I crashed my DJI Neo almost the very first time I used it. So I decided to send it for repair. The shipping and pick-up service was impeccable and seamless, and DJI paid for the shipping. I sent it by DHL on a Friday, which means it arrived at the warehouse/ repair station on Monday at the earliest (this was an international shipping). I received a call on Tuesday informing me that I will have a new drone to replace the broken one. Which was delivered by DHL on Wednesday and so the very next day (again, international shipping)! This is an unpaired experience and an example of excellence. Also, I received in total three calls, to update me and follow-up.