Absolutely horrible
Absolutely horrible. I received an impression kit was approved for aligners spoke with an advisor and paid for my aligners with third-party financing through Affirm. Then byte Contacted me and retracted my aligners and saying that I was going to get a refund within “ 30 days”. It’s been over 2 1/2 months. I cannot get a hold of anyone within this company. I have called, emailed, gone to the Better Business Bureau, and I’m working with a consumer attorney at the moment to sue this company. Affirm has been contacted as well considering Byte charged $2400 To my Affirm account and has yet to refund, I have stopped making payments for an item that I never received and it has cost my credit over 100 points. It is criminal. They are horrible at communication. If you call the main line, it goes straight to a voicemail that says all of their agents are busy and to email them which they never get back to you as well. This company is horrendous.