No spare parts for simple failure – expensive machine becomes unusable
I own a Creality Falcon 2 Pro and I cannot recommend this machine for long-term use. The failure in my case was minor – only a connector/cable got damaged. However, this small and inexpensive part is impossible to purchase anywhere, not from Creality and not from official distributors. At the same time, the only available option is to buy a full laser module for around $1000, which is completely unreasonable for such a small issue. I tried contacting support multiple times. I received no response to emails, and WhatsApp communication felt automated and did not provide any real solution. In practice, this means that even a simple failure can make the entire machine unusable, with no realistic way to repair it. For a product in this price range, lack of basic spare parts and effective support is unacceptable. I am sharing this so potential buyers understand that after the warranty period, they may be left without real support or repair options.