Huge Disappointment - $17K lost
I got to know AdOutreach very well over upon working with them since August of 2024. They seemed like real pros initially and I was very excited to work with them to grow the e-commerce side of my Youtube channel. I gave AdOutreach my most successful product to push via ads. I had generated $25K in the previous year through email campaigns with my limited e-commerce knowledge and thought this would be low hanging fruit for them. What I learned about this company is they value intention over results, which is why I would strongly advise any company to stay away. I made every change they asked me to make in my sales funnel, they ran ads and along the way, I communicated regularly that no sales were made. After 3 months, I had spent $17K between their fees and ads and got $0 back in sales, which was devastating to my business. A perfect 0% ROI from ads. I spoke with their Director of Client services and to their credit, they offered to work for free until it was rectified. What was strange about this correspondence was that they felt it was "still early in the process". My next question naturally was "how many tens of thousands of dollars does it take to make a $400 e-commerce sale from your company?" If I had known I needed to spend $25,000-$30,000 for AdOutreach to figure things out, I would've never signed on. I felt a 50% refund was the minimum they could've given me given the gross lack of performance, but that was denied. The parting comment I was left with was "ads can't accomplish everything," which I found extraordinarily ironic given this company's name is AdOutreach. Overall, I believe this company is blinded by the hubris of its past wins. When you sign on with them, they are not sure if they can deliver a successful campaign and they have no intention of refunding you if they fail. The client's overall ROI is not a priority to them as I sadly learned. I'd stay far away.