Very disappointed
I placed an order on 12/8/2024 (order number: 74102 for a REVO Smart Cupping Bundle kit) and as far as I know it has not shipped yet and I have NOT gotten a status update. I called your support number for help and your personal customer service directs me to mailbox message. I also sent an email asking for status and got what appears to be an AI generated response from Rex, since it did not answer my questions and provided a general "I am sorry" type of response without providing the information I am looking for. I am truly surprised it has taken over a week to ship my order and if it is not in stock, shame on you for not telling me when I ordered it or letting me know any delay status after the order was placed. You should also not send out requests for my experience like this when you have not yet fulfilled your orders.