Misleading advertising
I am writing with great distress regarding my recent subscription. I was so excited to use your service, believing I was signing up for a €6 monthly plan, but I was mistakenly charged €78 for an annual subscription. While this amount may seem small, for me it is significant—it affects my ability to afford basic necessities like food. I love your platform and wish to remain a subscriber, but only on a monthly plan that fits my budget. I kindly ask for your understanding and compassion: please refund the €78 and switch me to the €6 monthly plan. This would allow me to continue enjoying your wonderful service without enduring the financial strain this misunderstanding has caused. When I signed up, I selected the annual offer of €78, mistakenly believing it was a monthly subscription at €6 per month. Unfortunately, this misunderstanding, due to a lack of clarity in the pricing presentation, resulted in an immediate charge of €78, which I am currently unable to afford given my financial situation. I would like to request a refund under my right of withdrawal, in accordance with the European Directive 2011/83/EU, which protects consumers for online purchases. Since my purchase was made less than 14 days ago, I am legally entitled to exercise this right. My intention is not to stop using your service—quite the opposite. I would love to continue benefiting from it, but under a monthly plan of €6, which aligns better with my current budget. I kindly ask that you: 1. Refund the €78 charge in accordance with my right of withdrawal. 2. Convert my subscription to the monthly plan so that I can continue using your service. Thank you for your consideration. Best regards,