Lost $500 because of their faulty app
Scam of a company with no sense of responsibility or care for customers. Accidentally double booked flights due to issues in their app. Flagged these issues and requested a refund via email. Waited 6 weeks with barely any updates before calling the CS and only then they submitted an official refund request. In the end, they rejected the refund and never acknowledged the faults in their app. Years of booking and shopping online and it's my first time in this situation. Traumatising experience, wish I'd never used Traveloka at all. It would be better to pay some more to book direct with the airlines/hotels or at other travel sites, at least I've never encountered this type of error with them. Enjoy the money because that's all you'll get out of me. Can't wait to get on my flights and uninstall the app. Lastly, for anyone who needs to contact the customer service, it's better to call. The email responders aren't very helpful and tend to be repetitive. Edited: Happy to have received a full refund. -2 stars though for the glitch in app and the long back and forth with the inconsistent email CS.