No local customer support hours; Horrible shipping times
First, this company does not offer support during business hours in the US. They are located in Hong Kong, which is anywhere from 13 to 16+ hours ahead of the US, making their support hours when we are winding down for the evening or sleeping. Second, the amount of time for an order to get from order placed to received by my customer is taking a lot longer than what MadeMine has on their website (we are at 4 days overdue, and the order has been in the same status for 5 days now). Third, they are refusing to refund my money on an item that is lost. Update: they credited my account for the lost item, but they are not allowing me to withdraw the money. Fourth, the company messaged me and asked me to remove my review on Trustpilot.