Very bad support to problems
We're the owner of an Mammotion Lubba 1, this machine is running for over a year now with a whole heap of problems. This is something we expected of a cutting edge product, that is part of the learning process. But when I open a ticket for the issues, they don't read the entire ticket and you are getting scripted reply's (my opinion) where they ask you to do things that I have already stated in my ticket that I have already done. When I test again with their recommendations and did not fix the issue communicate again, they take a VERY long to respond or after a certain point they stop responding to mails and close the tickets for no reason. This product has some issues with its physical, software and logic design. With these issues it still could be a capable product. But the unwillingness of the Mammotion company in handling their customer tickets, making sure the major problems are solved. Our recommendation for now is not to buy this product with the current issues that are being experienced by its customers and the unwillingness to resolve those issues. Problems that we are experiencing are the following: 1- Not moving around all solid objects It appears that with some objects the Lubba has issues navigating. It does not neatly pass a barrel but instead runs into its full speed. On the other hand, it avoids an dandelion by 1 meter. 2- It passes under objects where it should not pass. The Lubba is trying to dig under a gate that is open where the gate is of solid wood and on the same height as the sensors and wheels. While on the other hand it does not pass under a children swing set. While on the other hand it will lodge itself under cars/caravans/trailers that are temporary in the mowing area. 3- Out of working area For some reason the Lubba thinks he is somewhere else then where is actually is. For instance, backing up for no reason at corners out of the mowing area. But also shifting edge lines that do not corresponds with the mapped garden. 4- Extra space with borders For some reason when you outline the perimeter it uses that as a reference to drive. When you do the same with an no go zone (flower bed) it takes that reference and stays an extra Lubba with away from that point. Update 27-12-2024 Mammotion has reached out by mail to look for a solution. The communication takes a lot of time and is chaotic to say the least. They have offered to replace the Lubba 1 for a Lubba 2 (refurbished, without restoration of warrenty back to 2 years) but later rescinded that option due to it not being in compliance with local consumer law. Still waiting on a suitable solution as of yet.