Horrible
Horrible. Repeated horrible experiences. You would have thought I learned after the first three times of them not be able to deliver a service. Most recent - I placed an order May 1st for a mow. My job was assigned with one two hours to be completed by May 3rd. It was not completed. I messaged on May 6th. They said they would check on it. Heard nothing. I messaged again on May 8th. They responded that someone will be out May 9th. No one showed up May 9th. They respond to my message on May 10th saying the will reach out for ETA. I shared that I need it done by the 13th because I have family coming in town and outside activities in the yard planned. They responded that they will find someone “ASAP.” I hadn’t heard back. I reached out again May 11th in the afternoon. They said that they see it’s been assigned and they will check ETA the next day. I shared with them my frustration and reminded the due day. After all, it’s already been 11 days and no one follows up until I reach out and the response is simply.. I’ll check. On May 12th when I checked in they said that the partner responded May 11th that they would be there the afternoon of the 12th. I waited until 5pm. No one. I messaged again. Due date is the following day. They messaged that “it looks like the partner lives the job to tomorrow (13th). I said ok but can you confirm they will be here by noon then. They responded back confirming that. Wellll the 13th came. Again no one. They responded saying they will find someone else. We are on the third reassignment now. They stopped responding to me. I saw it said someone was assigned at about 5pm. I asked for time. No response. At 8pm I told them to cancel. I ended up using Angie’s list and got a great company that called me directly to talk and was able to do first thing in the morning. They showed up. Did great job. Never again will I use PLOWZ and MOWZ for anything!!! 100% unreliable. Looks like from the reviews that they don’t pay the guys timely either - so I guess why would anyone care if they didn’t show up to their assignments. Ugh!