Extremely dissapointed with FWD
I had an extremely disappointing experience with FWD regarding my recent baggage delay. After more than 18 hours of waiting to get my baggage back, I was offered a $150 in compensation. To make matters worse, my friend, who experienced the same delay and circumstances, was compensated $450. This inconsistency in compensation is shocking and raises serious concerns about fairness and transparency in how claims are handled. When I reached out to address the discrepancy, I was appalled to hear that FWD attributed it to an "incorrect compensation" for my friend, rather than acknowledging their mistake or reassessing my claim. For a company of FWD's reputation, this is completely unacceptable. Insurance should be about fairness and reliability during stressful times, not about arbitrary payouts or poor communication. I am deeply dissatisfied and would strongly caution others to think twice before relying on FWD for travel insurance.