__Zero Customer service , stole my money cut off contact with no effort to fix problem______________________________________…
________________________________________ Describe what happened. Tell us what happened in your own words. Include specific details you remember. Do not include any sensitive information, such as SSN, DOB, driver's license numbers, account numbers, medical history, etc. 1966 characters of 3500 used My daughter Margot Keen ordered a dress for $149 (US) August21, 2024 via PayPal order # LN49175. The order was shipped to 164 Market Street PO Box 285 which was received on September 3 2024 by the mail box company USPOSTAL SERVICE TRACKING NUMBER 92612909900872543428809294. Linennaive company policy is to NOT ship to PO Boxes. The mailbox facility accepted delivery but it did not fit in the PO Box. My daughter was not confirmed by email from Linenniave that the dress had been delivered to the mail box company and although she checks her box every day there was no message that the mail box facility had accepted delivery. PayPal paid Linennaive my daughters money based on the facility receiving delivery not on my daughter receiving delivery. When she contacted Linennaive , Tracey a customer representative who refused to give her last name or phone number told her to contact the US POSTALSERVICE TRACKING which we did and we found out the dress was returned to sender October 3 2024. We attempted to inform Tracey and send proof of return to sender and all contact with our email addresses are being blocked by Tracey and her company October 5, 2024, 3:15 am Return to Sender Processed CHARLESTON, SC 29403 October 3, 2024, 12:39 pm Error Icon