Missing Package, Broken Rings
I ordered 6 rings and 2 charms (worth about $400) during Christmas 2024 to Singapore. I did not receive any items. To my shock, the delivery was abruptly "completed", no signature, no confirmation, nothing. The "delivery tracker" showed it had been dropped off at an industrial park that didn't match my verified address and somehow this was still possible?? I emailed CS on the same night. To their credit, they were quick to reply, but it still took EIGHTEEN back-forth emails over 10 days with 3 different CS agents before someone finally was able to help. They finally asked me to visit their own fulfilment center (thankfully also in this country) to collect a replacement myself. They insisted it would have to be during their office hours, so I took a halfday leave from work and travelled two hours to get there because the industrial park was so far away. Incredibly frustrating and inconvenient but I just wanted to get it over and done with it so I went. When I arrived, I asked to check the parcel and to my shock - one ring was broken (the black gem fell out), and the other ring was completely mis-sized (size 10 instead of size 6). Wtf. The warehouse guy helped me to replace both on the spot but this was just sloppy work and careless packaging. Up close, the rings look brittle and cheap for something close to USD100, and I felt regret spending the money and hassle to get them. Overall this was a really stressful and disappointing experience. I was a first-time customer and I'll recommend everyone to avoid buying from them.