I purchased my brumate 30 oz era and…
I purchased my brumate 30 oz era and loved it so I bought 3 more as gifts. My husband's straw started to fall off everytime he opened it and unfortunately was outside of amazon window to return. I contacted brumate customer service and just wanted a lid and straw. First asked for pic, I sent it. Then asked for receipt number and where purchased, I sent it. Then asked for Pic of receipt I sent it. Now wants proof did not come this way!!!! Even if it did (which it didn't) how would u prove that??! It's a frigging lid and straw, I bought 4 era cups!!!!!! I was thinking of buying the cooler!! Never will I pruchase brumate again.. Please save your money buy one for 9.99 on amazon I purchased one for my 4 year old grandbaby and it's been through hell and still works great!!!!!!