An uncalled for situation
This company (Fruugo) at first seemed on point and sent my item on a timely manner. However, when I purchased an item from this company. It didn't even last me a month. The item ( referring to liquid vitamin in a bottle) this company sent me came in an original box supposedly mentioned that it was good for a whole year. Long story short, when I attempted to come to terms with this company about their item having an awful taste. The minute I mentioned this product went bad, they turned their back on me and ceased in further assisting me. I had to go through a third party, since they were reluctant in assisting me with this matter. All I requested from this company was for them to send me another bottle to replace the item that tasted terrible. It's not like I was demanding for a refund. Now, if the item would have had a good taste. There wouldn't have been a reason for me to ask for a replacement And since, none of the companies didn't do anything to assist me. I had to keep the item that was more than half full. I was very disappointed and not satisfied with their customers service. I feel they could have handled this issue differently or in a timely matter. I barely, had any communication with them considering that I sent them many emails and out of the ten I sent them. This company only responded once, but never addressed my concerns. Even though, I sent them images of the product and the box it came in. I also, indicated when the expiration date of the bottle. No matter how many times I've attempted reaching out to them nothing worked. I pretty much sent them back in an email their request of the product and what ever else they needed to prove that indeed the item went bad. Therefore, in the end nothing was done and like I mentioned before they totally ignored my messages at left it at that. Furthermore, in January of this year 2026. I placed a totally different item, in which I was supposed to receive on the 23rd of February. Instead, of sending me the item that was already payed for. They decided to keep the items and diss me without any response or explanation. I waited and waited for the item which never came in the mail. They simply choose or decided after a month not to send me my products. Then today I come to find out that they decided not to send me my items, considering that it had already been paid for and refunded back my money. I still can't believe and comprehend why would a company send you an email asking you what your address is and not send you your items. It's an uncalled for situation and not fair for them to turn around and do that to a customer. They're certainly not reliable, true to their word, and does not communicate with you. Unless, you go through a third party. Please don't purchase from this company as they will communicate only when it's convenient for them. They' will definitely not send you your items if you speak up or go through another company to complain about them. I really hope my experience with this company assist you if you do decide to make a purchase with them. There was also, a few other customers in the reviews that had the same situation and concern with this company. I would have highly recommended this company, (Fruugo) if they would have given me the benefit of the doubt. And would have sent me my items as I requested. I can now see that they don't value their customers. Take care everyone! Have a blessed day!🙏