REredBus Malaysia★★★★★
Almost abandoned in Lumut
Avoid at all costs. My experience with RedBus was infuriating, unsafe, unprofessional, and plagued by poor communication and delays. They are just a middleman booking tickets and couldn’t care less about your journey. There’s no real customer service—just a barely functioning bot on their website, and it’s nearly impossible to lodge a complaint.
Our scheduled 8 PM bus from Lumut (VAQ 8599) didn’t show up, abandoning two families in a small town at night without notice. No call, no text—nothing. The only RedBus driver on-site rudely waved us off, shut his bus window, and hid at the back of his bus scrolling on his phone. After 45 minutes of frustration, I had to convince another company’s staff to call the RedBus desk.
The ordeal continued with reckless driving at 110kph, poor-quality vehicles, delays at every turn, and zero communication. A last-minute announcement to switch buses came with no apology or acknowledgment of the chaos.
RedBus completely failed its passengers. If I hadn’t taken action, we’d have been stranded all night. Avoid this company.
2024-12-31
EAEasybook.com ★★★★★
A gamble with your time and money
Using Easybook is a gamble. They are just a middleman and don’t anything - just book your ticket. So, whether your trip is smooth or disastrous depends entirely on the provider. Unfortunately, they seem to take no responsibility when things go wrong.
I booked a Billion Stars bus from Butterworth to Melaka, scheduled to depart at 10:30 AM. After 45 min delay, still no bus. When I asked station staff where my bus was, they informed me it hadn’t even left Penang yet. We were eventually picked up at 11:45 AM and arrived in Melaka nearly 5 hours late.
Despite Easybook collecting my phone and email during booking, I received no updates or warnings about the delays. The bus was also nothing like the one advertised on their website. When I contacted customer service they washed their hands of responsibility at lightning speed.
Easybook’s website is functional and easy to use, but they need to take more responsibility for the services they promote. They should hold bus operators accountable by ensuring punctuality and quality through stricter oversight. Since they collect so much passenger information, why not use it to inform customers about delays? Simple measures like these could make a big difference.
I've had some good experiences, but again, this is down to operators, not Easybook. When something goes wrong, Easybook just washes their hands. If they took some responsibility, they could be a good company in an environment or tragically bad ones.
2024-12-31
