Wrong parcel received — 11 days without a resolution
I ordered two BlitzWolf power banks, but the parcel contained four BROS fly traps and a packing list for a completely different order. However, the shipping label showed my correct details and the tracking number assigned to my Banggood order. I submitted my complaint on August 7 and provided complete evidence: photos of the parcel, shipping label, contents, barcodes and the document found inside. Eleven days later, I have received neither the power banks nor a refund. Customer service keeps forwarding the case between the warehouse, supplier and “technical team”. I only receive requests to wait another few days. Nobody is willing to make the simple decision to resend the correct products or refund my money. This is the worst complaint handling I have experienced when shopping online. Amazon or AliExpress would resolve such an obvious mistake much faster. Banggood has kept my money, failed to deliver my order and still offers no concrete solution. I strongly advise against shopping here.