Cancelled appointments, never did the work
At the insistence of our insurance company, we purchased a Moen Flo water shutoff device. Installation through Frontdoor was included in the purchase price. Frontdoor scheduled the installation, but then cancelled. We rescheduled to a date they requested, cutting short our Thanksgiving holiday, only to have them cancel again. They then told us they would be unable to do the service because they "couldn't find a pro" in our area. They then claimed they MIGHT be able to find someone to do the work if we gave them seven working days. That was almost a month ago. We ended up having to pay for the installation out of pocket and are trying to get reimbursement from Moen. Throughout, their communications were defensive at best and accusatory at times (they accused US of cancelling the appointments). They clearly contracted with Moen to do work which they are unable or unwilling to provide. Avoid them at all costs and do not buy the Moen Flo with the "package" installation deal.