DO NOT GIVE UP OR GIVE IN....CONTACT YOUR CC COMPANY OR PAY PAL, ETC. YOU DO NOT NEED TO LOSE YOUR MONEY !
My advice to ALL, is to contact your credit card company or Pay Pal. You do not need to lose your money ! I have stayed in touch with my cc co through this whole mess. I ordered 2 pairs of boots from 'insummers', (My cc company informed me that it comes up as Layla, Ltd on their end), and that it is based in London, England...that helped and I did further research. My cc co has my back. They are documenting everything and so am I. And the only way to contact Layla, Ltd is by email, which is good actually. I thought I had learned my lesson years ago, never to buy anything off of FB, because they do not vet these companies. In my research, I found lots of miserable people. In my case, I ordered 2 pairs of boots on Dec 15, 2024 and they debited my cc the very next day...(red flag). I purchase from Amazon all the time and they NEVER debit until my merch has shipped. Then I waited...I contacted Layla, Ltd by email...they told me to 'be patient'...I waited past the 10-15 days. I finally received my 'merch' yesterday Jan 4, 2025. The merch was not even in a box. It was wrapped in grey plastic. I peeled back the multiple labels...China...it shipped from China. Today, I attempted to go back to insummers website, but my security system threw up a warning that this website is known to try to obtain info from you in an attempt to scam...so I closed out and after speaking to my cc co again, I sent another email to Layla, Ltd. requesting a FREE return label and telling them that I do not desire an exchange. Layla, Ltd. has a certain number of days to respond. As the consumer, I have even more time for this to be settled, which is great. And my cc co has already issued a provisional credit / refund during this investigation, until it is settled. I also sent Layla, Ltd a snip of my security system warning... In addition, turns out that of the many things this company is guilty of....people have had their package seized by USPS because Layla, Ltd used COUNTERFEIT POSTAGE. This may explain why ppl never get their merch...And Layla, Ltd certainly is not going to let you know, nor the shipping company. DO NOT GIVE UP OR GIVE IN....CONTACT YOUR CC COMPANY OR PAY PAL, ETC.