Byte wont be there for you, but still happy to take your money.
Although I have received a refund, from a dispute with my bank rather than Byte’s actions, I feel it’s crucial to share my experience to warn others. My aligners did not track properly, despite my strict adherence to the treatment plan. I reached out and voiced my concerns, it seemed my issues were not taken seriously. My kindness and patience were taken advantage of, as Byte only addressed the problem after advancing another four trays and instructed me to backtrack, almost a month’s worth of progress, causing my teeth to revert to their previous misalignment and resulting in added discomfort. Byte was initially responsive and eager to get me onboard, but their communication dropped off once payment was made. When everything hit the fan, Emails went unanswered for long periods. When I did receive replies, they were generic and included vague timelines like “7-14 days,” which didn’t address my specific issues. It seemed their priority was to delay or deflect, rather than provide real assistance. They also responded to BBB complaints with blatantly untrue information that contradicted my actual experience, attempting to maintain a positive BBB rating while ignoring customer issues. Byte lacks transparency about their medical professionals. There’s no clear way to verify the credentials of doctors overseeing treatment, which is particularly troubling for a service that directly impacts dental health. While I am grateful to have finally received a refund, it was only after self effort, including filing a dispute with my bank and escalating the issue through external channels. This process could have been avoided if Byte had been proactive, transparent, and responsive from the start. I strongly urge anyone considering Byte to proceed with caution. Based on my experience, they failed to provide the quality of care or customer support they claim to offer, leaving me to deal with the consequences of their poor service. If you truly want a resolution, take the necessary steps for yourself—waiting for Byte to act will only lead to more delays and stress. With ongoing problems and the FDA's involvement, your time frame may be running out. Document everything. EDIT: The reply provided here feels like yet another generic attempt to maintain appearances rather than meaningfully address customer concerns or acknowledge the harm caused. Despite their encouragement to “reach out directly,” I sent 18 emails over an extended period and received no adequate assistance—only repeated responses like “please wait 7-14 days,” with no resolution. It wasn’t until I escalated the matter through the BBB and provided documented evidence of their neglect that I finally received a response. Even then, the issue wasn’t resolved by Byte but through my bank. If Byte had truly read and understood my concerns, they would recognize that I wasn’t seeking help but raising awareness about their dismissive approach. What’s most disappointing is not just the lack of effective resolution but also the absence of empathy for the inconvenience, discomfort, and frustration their mishandling caused. In my experience, Byte appears more invested in protecting their public image than in reflecting on their failures and genuinely supporting their customers. This serves as a cautionary tale for anyone considering their services.