We booked with Bellhop for a move
We booked with Bellhop for a move. The reservation was for the 20th of December at 2pm. I was charged in advance for the move which I had no problem with. The reservation was for 2 26 ft trucks 5 movers and 5 hours. The team was over 2 hours late and showed up high, could smell the marijuana. They only brought 1 26 ft trucks and a small 10 ft box truck. We had every box ion main floor to make as easy as possible. I said the entire contents wouldn’t fit with the trucks that they brought. They assured me it would. The proceeded to roughly load trucks and broke and scared furniture. Only half of our items fit and when I said you’ll have to make a second trip they said it would be extra and got very threatening over it. They brought the items they had loaded leaving other half at house. When unloading again were rough with stuff and only brought into garage. I had to rent a truck and finish loading the rest of our stuff myself along with hauling everything from garage to the rooms of the new house. I am a disabled veteran that has a very bad back that struggles with lifting and carrying, which is why I hired a moving company. When I called bellhop they informed me that they could only reimburse me 250.00 of a 2600.00 dollar move saying that was fair compensation. I explained I wanted half back because they only moved half my stuff and they rudely informed me it wasn’t going to happen and I could sue them. Which I plan to do !!! If you are thinking about using this company please be advised. They are not an actual moving company. They are brokers that hire out cheapest bid and keep the rest. I gave a 1 star rating only because you can’t give a negative one Kevin O’Neill After review bellhop responded that in contract extra trips would have to be adjusted, however if movers would have provided the rights size truck that was paid for then there would be no need for second trips so that doesn’t follow under the companies guidelines. I paid for 2 26 ft trucks and was only provided with 1 26 ft truck and a box truck so bellhop didn’t not live up to there end of contract. This will be forwarded to better business bureau, consumer affairs and my attorneys