Booked through Destina Hong Kong/Chongqing
We had booked through Destina, but we had to cancel our booking to China via Eva Air. We didn't want to cancel as this always creates a little trouble for all parties involved, but could not get the time off from my wife's work. After following the process to cancel and emailing this company, right away I was worried by how unprofessional the process was. It appeared that very few people work for Destina as their emails lacked any explanations, and no fees were listed on their website. Regardless I needed to cancel and after being informed about the $150 fee I was granted an incorrect refund and shorted $130. Was very mad that this happened, and no break down of the calculations were ever given to me. Customer support is very unwilling to help throughout. I have been traveling to foreign countries (9) since 2000 and this agency is the most disappointing experience I've had. They still owe me over 100 dollars. -Peter F.