I had a disappointing experience with AirDNA
I had a disappointing experience with AirDNA, particularly with their pricing tool and customer service. From a performance standpoint, the dynamic pricing consistently failed to keep up with actual market conditions. Our property was frequently overpriced compared to similar rentals, which made us less competitive and likely cost us bookings. The difference became very clear after switching to Beyond Pricing—almost immediately, we saw improved booking activity and pricing that better reflected real-time demand. The bigger issue, however, was billing and customer support. I stopped using AirDNA about six months before my subscription renewed but did not realize auto-renewal was still active. When I later noticed I had been charged for another full year, I reached out to request a refund. Despite the fact that I hadn’t used the platform in months (which should be verifiable on their end), I was denied a full refund and only offered 50% back because my request fell outside their two-week refund window. While I understand companies have policies, this felt inflexible and out of step with basic customer service—especially given the lack of recent usage. A more reasonable, customer-focused approach would have gone a long way here. Overall, between underperforming pricing tools and a frustrating billing experience, I would not recommend AirDNA based on my experience.