Bait and switch
I ordered a Chloe Jumper (order #15463) which was on sale, for an overseas trip as warm items were not readily available in the local shops due to season differences. When it did not arrive before I left, I assumed I had not ordered early enough. On my return I followed up and asked when I could expect delivery. Despite my repeated requests, I have been refused a refund and only offered a credit voucher to be spent on other items. This smells of bait and switch, offer for sale an item that is not available and force a purchase of unwanted items. I have no interest in the other items sold by the company, I was just interested in this particular multi coloured cardigan. Edited to add, the jumper I ordered is still being advertised on the website but I can not get the item, or a refund, despite repeated requests.