They have high quality standards
I ordered a watch and a watch travel roll from them. I received just the watch. After seding them an email, they told me that the watch roll was not up to their standards and did not shipped it. The last batch of the rolls were defective due to high humidity. They apologized for not informing me before hand about the situation and they will process a refund. I gave 4 stars for failing to communicate before hand, but I appreciate the fact that they inspect their products before shipping. I will buy from them again and I recommend them.