Customer care on another level
I initially had some bad luck issues with my LS10 MKII - I accidentally broke the needle. Gregory was more than helpful with this issue and we got it resolved in a very timely manner. This cartridge is exactly what I was looking for - it's sound quality/price ratio is unparalleled and right up my alley, as I don't like spending exorbitant prices on mediocre audio gear. It's stellar musical qualities have been described aptly by Marek Dyba on the Hifi Knights webpage - I can only add that I fully agree with his assessment and that finding something better at a similar price point might be impossible (the LS10 MkII easily beat my similarly priced Gold Note Donatello Gold). The customer service experience is just as good or even better than the product (hard to decide - I love the cartridge, but the smoothing of the ups and downs of my overall experience and my bad luck is something that I will always be grateful for); Gregory is someone who made me feel like I'm more than just a customer and talking to him was always a pleasure. Buy with confidence, LeSon is a company led by a kind and caring man who stands by his word.