Great service
I submitted a travel claim to FWD around two months ago due to suddenly contacted chicken pox before my travel flight and had a pleasant and wonderful experience with the FWD Claims Team particularly my FWD claims examiner Lee Su Yi. This is my first experience of submitting a travel claim and the claim submission through the website was easy to use and user-friendly. After submission I was kept updated on the progress periodically via email and the claim was ultimately approved. It was a smooth process and Lee Su Yi has been very efficient and professional so far. Really a reliable insurance company and highly recommended, will surely buy travel insurance from FWD in all of my upcoming trips.