WORST CUSTOMER SERVICE
I booked a flight with this company and they called me about a baggage not included but in the website when you look it says nothing about baggage not included like how it should. First i talked with Franklin and he was saying he can’t do anything. I asked to speak with a supervisor/manager and I was transferred to Phillip who was so rude as he states himself as a manager/supervisor instead of solving the problem or the customers concern he was talking back, hes tone of voice was not appropriate, and he blamed everything back on to the customer. Then i was transferred back to Franklin and he told me that he could waive some fees if I buy another ticket which seems like not the case I still pain in full like how the website was showing the price. I told him i would call back on Wednesday to book my flight so he could waive the fees and apply it to my fair but he cancelled my friends ticket which was so stupid because i specifically told him i would call back Wednesday and we can fix and sort everything. Mind that this call was Sunday. The next day i went to work and i saw multiple emails and calls from the company i called them back after work and no one could tell me what going on or why the money came back to my account i spoke with George and he said that i would receive ticket details in 30 min which i never did and then he said nothing else needs to be done and everything is good to go. I checked the next morning ticket was still not sent to me and then i called and asked them spoke with Ron Walker who was hella rude told the story again and asked to speak to a manager and supervisor again he said no one was there i told him i would not speak with him as he is rude i will keep calling till i can speak with someone and i was then transferred to Ben who also was rude did not even solve the issue and was critical about the situation. The next day i called again to figure what the hell was going on and i spoke with Franklin again and he was telling me the price i told him that we can keep the same ticket we will pay for the bags at the airport and WITHOUT AUTHORIZATION FROM ME HE CHANGED MY CARD WITH $900 and i told him to put it back i gave no authorization to this and he said “you did you did that why i charged it” i told him please go review the call and see when i said that he did not and kept defending himself. Then i asked to speak with a manager or supervisor that this is not what i said or told the representative to do and he randomly did it i said you guys are scammers taking money and seeing no signs of ticket. THIS COMPANY IS FRUSTRATING AS HELL NO EMPATHY WAS GIVEN NO CODMPASSIONATCY IT WAS HORRIBLE!!!! Please read reviews before blindly booking this is a warning