HOPELESS
Elaine, You asked "anything you can do" I don't know how to respond to this. If you look at all the numerous emails it's unbelievable that this has not been resolved yet. It's been 4 months going back and forth about these bags with no end insight. The bags should have came the way they were showed period. So as far as I'm concern this has been a NIGHTMARE. I don't have a problem paying for the name changed on one of the bags, but to having to pay for zippers and straps that should have been on the bags already NO. I can't believe that I've been so patient everybody who knows me wouldn't believe it either. I'm tried now I can't take anymore yes I wanted the bags. Your company has been the only one who has asked for me to pay for shipping and correction on a product that came incorrectly. Your order form should not have the option of no hardware on it. Why is that? I wanted the bags has seen, and to make me feel it's all my fault isn't right. I asked for a refund and was denied because they said it came the way I ordered them. This isn't fair to me because the forms were confusing again why is that on the form. In good faith the bags should have been remake correctly at no charge, and have been here already. You send beautiful encouragement emails as a Christian Company but are you? If you feel the need to keep the money God bless you spend it wisely because it's the last I'll ever order from HolisticBags. Linda