Nightmare with M1 - inconsistent information by unprofessional customer support
I had a terrible experience with M1 while trying to port out my number. The information I received was consistently wrong n confusing which leads to endless frustration. I was misinformed about the porting process multiple times, n every-time I called the details kept changing. To make it worst my line was unexpectedly terminated without notice, leaving me without service on x,mas eve. And despite all the above issues since 24/12 tilldate I am still charged for the period where I couldn’t use the service!!, the whole experience since 24/12/24 has been a nightmare n I will definitely lookout for a more reliable telco. Highly stressful n disappointing by M1 for years messy billing system/ unprofessional customer support who have no ownership responsibilities for their customers. I am now awaiting M1 Ms MJ to reach me since our last chat on 24/12/24. Extremely tiring and frustrated by the lack of misinformation from the customer support received from Mirani, Jasper, MJ and Janet. Nightmare!!!,