Misleading experience
Misleading experience Some important things to know: 1. They only show reviews they handpicked on the Website 2. There is policies they try to hide from customers 3. They even Scam you with the timestamps they use (when u started using the line etc) 4. WIFI is needed to activate the eSIM ok: Today at around 9:00 am I tried to use the eSIM. It was not (barely working) When I wrote a review about this they emailed me claiming I had used up all my highspeed data for the day. I had booked an Unlimited 7 day plan. When I told them I hadnt used my data today they changed the Time to 14:51 UTC since thats when I first used the eSIM according to them. I activated the eSIM before 11:10 CET and PROMPTLY swichted to that Simcard only. (I know this because I had to go to a Grocery store for WIFI to activate the eSIM and checked out at 11:10 there) The next Topic was them saying I used up my 4GB allowance of high speed data... of my unlimited plan citing "Fair Usage Policy". While this fair usage policy might be mentioned on the Website it is NOT specified what it means. They did proceed to send me a Screenshot of an FAQ where it was explained BUT I was NOT able to find this paragraph in the FAQs on their website. Its a scam. Stay away. I needed it because I have to rely on mobile data for a few days. If it sounds too good to be true ... it's usually just not gonna be true. I am yet to get the refund I have requested REPEATEDLY. Seems like they have a bot replying to emails because the replies are also very bad. Edit: They have an FAQ linked on TOP of their website, with their quick links (at the bottom) and there is one when booking the eSIM. I have just been informed that the information about the 4GB fair usage limit is ONLY to be found on the FAQ on the main homepage (where the fewest people are ever gonna scroll down) You can decide yourself if this sounds like a scam to you or not! Edit 2: I did get a Refund! Edit 3: I have just been messaged via WhatsApp to receive the eSIM for free - and to review the experience after. Only after seeing consequences they reached out like this. When I kindly declined they wrote this comment. 1. The timestamps codes by them are genuine - in the Indian time zone. They told me it was UTC tho. And also said that I would receive new data at 3 PM UTC too. 2. Yes there is a little note about the "Fair Usage Policy". The SPECIFIC info is ONLY to be found on the front page as described above. On the other pages it only states this: "Our eSIM plan provides unlimited data throughout the agreed-upon duration. However, the network provider may exercise their prerogative to implement a Fair Usage Policy to ensure optimal network performance for all users". Which I personally find to be purposefully misleading towards customers 3. I did try to activate the eSIM using mobile data - when I reached out about the issues I was having I was specifically instructed to use WIFI - went from 1 to 2 stars because they did reach out and I did get a refund