Worst customer experience
Worst customer experience, I tried to purchase an item for 10 times, was told that my payment was rejected and given me instructions to re-install app, changed pin and call my bank for checks, I did everything trusting this would be a good procedure but nothing work out. I called a second day to live agent and was served by a rude customer service agent who given me slobbish and raised voice on repeatedly which I told her off I need someone who is better and more qualified to serve me. She just rant back at me again saying that there is no need to know her full name as the conversation been recorded, she given an email with no instructions of cut and paste of snap shot and told me to listen to her instructions. This is absurd that she is even plain lazy to write on email on instructions to screen shot error payment message. The whole email is not stating about screen shot but yet she demanded it to be the right way. I do not wish to lament more about her poor below par customer service and attitude. Was there even customer service training in the first place? Was she even considerate enough to think that it was a two day even over 10 times trying to make a purchase and thinking my account or my bank account been compromised. She did not for a moment think about customer just drag reply with no tonality except raised voice on me.