Unprofessional management @ Cheesecake Factory Bayshore
I ordered a waffle and breakfast potatoes for curbside delivery from Cheesecake Factory Bayshore. Upon arrival, I was so excited and hungry I couldn’t wait until I made it home. Initially, I tried the breakfast potatoes which were greasy and cold. Hoping I would have better luck with the waffles, (as I had them in the past from another Cheesecake location and they were delicious) Well, that was not the case. The waffles were mushy and cold! When I called in and spoke with the store manager Kevin he informed I could not get a refund nor could I return the waffles and potatoes. He was extremely disrespectful and had a lack of customer service skill. He did however, tell me my only option was to heat the waffles and potatoes up and eat them! Are you serious? I was shocked that Cheesecake Factory Bayshore would have someone running their store with such a lack of empathy and human relation skills. Disappointed customer!