...hard pass after 6-months, looking for an alternative
Looking for an alternative. Wasted lots of time trying to make this work as CFO/COO. From a product standpoint, it falls short. Let's start with the bad UI/UX, both online and mobile app. Try setting up a payment and you'll know what I mean. For EEs, try submitting a claim on your phone. The way they implement CC pre-authorization makes no sense at all. Just follow what banks do and make it hidden behind the scenes instead of cluttering up the transaction listing. The way claim reimbursements show up on EEs bank account makes no sense. And why would they not batch claims into a single payment? Paying suppliers outside of Singapore using Currency Cloud makes no sense -- it shows up as a 3rd party payment and creates even more delays. I have plenty of experience with bookkeeping (Xero, Intaact), expense management (Concur, Expensify), and payroll (i.e. Gusto, Talenox). Do yourself a favor and start elsewhere.