Awesome Customer Support
I got Rayneo X2 last year and I had a software issue when I tried to see if I can side load applications. I informed the support few days later, but I didn’t have time to follow their instructions until few months later in December. When I reached out to them in December, they still didn’t hesitate to provide me their excellent service. And they send a label so I can ship my glasses back and within a week of getting my classes, I was able to get my glasses back in excellent working condition. This level of quality service I’ve seen before is only from Apple when it come to Technology. Now I saw the same quality from Rayneo Support team. And I should mention, the initial packaging was brilliant. I’m comparing to Apple because they have one of the most satisfying packaging experiences and Rayneo was no exception, their packaging was something amazing and unique. Considering other tech companies and their packaging for average consumer, Rayneo is now on top with Apple. And the build quality of the glasses is superb. Absolutely loved it. I enjoy the Map app, it’s useful to me a lot. Hope their next gen glasses would have thinner frames, which already has thinner compared to every AI glass out there in similar category. Thank you for the amazing work towards innovation, and for the awesome support service.