Placed order 2+ months ago and still haven't gotten it
I placed an order for the laser face mask on 11/29/24 and have yet to receive my order. I've emailed customer service several times and each time they advised me that because of the holiday packages were sometimes delayed and told me to be patient then provided me the same tracking link I already have that hasn't updated since 12/3/24 which only tells me it cleared customs. When asking for clarification on rust company was delivering my order I'm met with no response. When asking how long it typically takes for an order to arrive I'm met with no response. When I asked how long after an order is placed it's considered lost in transit I'm met with no response and fed the same canned response that it's on its way, to be patient, and to check the same tracking that's not updated since the first of December. My last correspondence with them were I challenged them on what the reasonable delivery time was before considered lost and advised I'd be filling a BBB compliant if i didn't get my questions answered was met with a generic response that they'd investigate but it would take time and for me to be patient...again. That was last week and I've gotten no response or resolution. Bottom line is been 2 months since I paid over $600 and haven't gotten my package and have been given the run around from Jovs customer service without any real resolution options. At this point I feel like I've been scammed and will not recommend this company to anyone.