Very very very bad after sales services…
Very very very bad after sales services provided by a bunch of robot CSO. Keep asking me to wait for email. Received item broken and delivered at wee hours, request for return and refund. The whole process was draggy. The item is heavy and left at doorstep. Nobody picked up. Nobody can escalate my issue and nobody advice next course of action. Never buy taobao thru Lazada. Taobao not replying. Lazada don't know anything and can't help, ask me to find taobao but they totally ignored me. The whole process was stressful. Shopee has a so much better after sales and rectified swiftly. No wonder Lazada laid off so many staff as they know all are incompetence taking monthly salary using autoreply bot.