Good tool Bad Support
Extremely bad impression from the software support team. Today they experienced an issue that caused their login system to crash, and I’m not receiving any emails with login codes (it turned out to be a big problem). I contacted support, and for 4 hours now, they’ve been asking me for all sorts of information to prove that I’m me – despite the fact that we’re communicating from the email I registered with. This wouldn’t have been a problem if one of the things they were asking for wasn’t photos of all payments made over the last 6 months. The issue is that they accept crypto payments, and I pay them this way. Anyone who’s worked with crypto knows how extremely difficult this is to do, as all transactions look alike. There’s no way I can search through hundreds of transactions to find theirs. When I asked for their wallet address so I could look it up, they didn’t provide one! And the issue persists. What a complete nonsense!