Can’t get my second set of aligners!!
Can’t get my second set of aligners. I’ve had these same ones since October 6th. When I requested my second set, they asked some questions and for pictures. After I’d answer they’d say okay. The app said “ordered” so I’d wait 3-4 weeks and then send another email where they’d ask the same questions again but add 1-2 as if I had missed them in the past. I went through this process four times!! Finally, someone said “that’s all I need. I’ll order your lower retainer and second set of top aligners.” That was January 6th. It’s been 20 days. It has been a very frustrating experience so I am going to post this message everywhere I can! If I could, I’d definitely stop the process and ask for a refund to go with one of their competitors. I’m not sure what I can do legally. I feel like I’m never going to get my aligners and I paid over $3,000 for this “quick process”.