Horrible service!
I have had Alder security for less than a year. About two weeks ago one of my cameras began to go offline and stay offline for hours at a time. It would abruptly come back online for perhaps an hour, then go offline again. I first contacted Alder by email and received a list of things to try (switching ports, rebooting, etc) to get the camera issue resolved. None of these worked so I contacted them by phone. The technician walked me through all of the previous steps and when nothing worked she transferred me to the "service" department. I was told that a technician would be sent out as soon as one was available. Since then I have received emails telling me that I will be contacted to schedule a time for the technician to arrive, but as yet I haven't received a call. At this point I have no reason to believe that they have any intention of correcting the problem and will be seeking legal advice on terminating my contract.