My Experience
First, I have been with Photobook for over 15 years. Not that I am a heavy user. - I find their price competitive compared to the other 2 I have tried. - as mentioned, in over 15 years, I had a few issues encountered. All were resolved immediately. - Not an expert in papers, but so far, the more than dozen of Photobook I have with them, they are still in very good condition. - this may not be objective, but I don’t like squares, the 8x11 is not for me, kind of small, tried 15x17 and find it too big. So for a long time, I always work on 11x 14. Nice size for me. Specially a full page picture. Love the 2 page spread. - yes they print in Malaysia. I don’t understand why my Photobooks has to go through the US instead of direct to Canada. Volume? - Price I find competitive. Yes, their sale prices will bring you below the free shipping threshold. Business. - their AI auto layout is better than the other I tried. - they also use ‘date taken’ info as default sorting which I find useful. Others could be using this too since this info is in the jpeg file—unless removed. From my side, they can add solid color backgrounds(which they already have) but textured.