You'll never see a refund
I advised them that I was returning an item. They responded immediately offering me a percentage off if I kept the item. I told them I have no use for it and want to return it. Again, another similar email from them immediately offering a discount. Again, I declined politely and asked the procedures for returning. After following all instructions (including photos) & sending 2-day delivery with tracking, I did not hear anything for 1 month. Contacted them asking when I would see my refund. No response. Again... again.... So they only respond when you're BUYING something but if you're due a credit, chances are you (I) will never hear from them again and I'll never see my refund. Plan on telling everyone to stay away from this website.