Responsive Customer Service
I am impressed by the quality and responsiveness of the customer service. I ordered one pair of ankle boots and one pair of knee-high boots for my mother. I know the website emphasizes checking the sizing chart, so my mother checked. When the boots arrived, my mother felt the boots were a bit tight with socks on. So I explained this situation with the company through their customer service email. They responded right away and gave me a solution that I am happy with. I personally had success following the sizing chart unlike my mother's experience. I am a repeat customer because the quality of shoes is excellent and their classic styles go with any outfits. They use real leather so I expect to wear these shoes at least a decade. These shoes are worth the money.