BEWARE! Lousy support and reviews may be fake!
Looking at the Trustpilot score and reviews - there are only 56 reviews to date and majority are reviews by accounts who have posted only 1 review so far. Hmmm are those incentivised reviews? From insta ads and website, Vector designs look stylish and practical. I had a sneaky feeling that it's a Chinese brand masking itself as some kind of US/Europe brand. And true enough, when the package arrived I saw that it came direct from China in a thin plastic envelope. Poor packing - the entire plastic envelope was taped up tightly like bundle. In the process of opening it I almost cut into the fabric with the scissors because it was taped up so tight (to save on shipping I suppose as the package size/volume influences the shipping cost). Having ordered from a myriad of China suppliers, I know that this could be a dicey situation as they're often products that don't last and don't have good after sales service. When I opened the package, the items were individually packed in a translucent branded plastic bag, which is ok. The material of the clothing felt good, solid enough. However the ski jacket I ordered (size S) was way too big for me. They did state on their website that their designs are deliberately baggy, but it's still too big and I will need to downsize at least to XS. I received my package on 28th January and emailed the support team that same evening - got an auto-reply that the office is closed and re-opens on 30 Jan. 31st January I emailed again to follow up, knowing that the return window is 15 days, but still no reply. Today is 3rd February and I went onto the Vector website chat to write to them about returning the oversized ski jacket and the non-response of their support team. Vector sent a standard reply to email the support team - back to square one! There are no instructions where to return the product (I am not situated in USA) and 7 days of the return window has passed, through no fault of mine. No email response from their support team, yet I am sent automated emails to review the product that I bought. So here I am posting this review and will post the same review that they're so eager for their product on their website too.