Non-existent Whatsapp support channel
I think it is easy to book tickets from Easybook, but if you have trouble finding your pickup point, there is no one to help you. For my return trip, there seemed to be no counter at Hatten Hotel. I needed to check if I was at the correct place to board my bus. The bus plate number was not updated in my Easybook app as well so I could not be sure if I had boarded the correct bus. I boarded the bus only because the driver confirmed that they will be going to the dropoff point that I need to go. As I do not have the contact number for the bus operator, I contacted Easybook's whatsapp channel but it was useless. They made me key in so many details, but there was one last question that asked whether I had sent the same enquiry to their email. After I keyed no, there was no response, and then it would time out and make me repeat my enquiry. There was no way to reach any live agent on Easybook's whatsapp. So unless you are familiar with the pickup and dropoff points that you are booking, it is hard to find support for your enquiries through Whatsapp.