Absolutely horrible experience with…
Update: When public complaints are made (here) they respond very quickly. Meanwhile my email responses take up to a week before they get back to me. Shows what kind of company they are. Absolutely horrible experience with this company. They will take every way around the actual goal. I returned a scooter due to false advertising. The scooter was listed to be able to go up a 15% grade incline, but I couldn't get up 5% without needing to push myself more to assist the scooter. I sent out my scooter for return at the beginning of January and FedEx delivered, with a signature, mid January. A customer service rep confirmed that they had the package and the the refund process would take up to 7 business days. Onward to today, I sent out an email inquiring to my refund. The new rep once again said that they just now received my scooter (Feb 4th) and that the refund would take 7 business days. Horrible company, buy from another instead.