Same experience as others who have provided reviews
I'm in the same boat as the other reviews on this site regarding Orthoture. I received the shoes but they were too small (even tho I ordered the size I normally wear). I contacted their customer service email to ask to return the shoes and process a refund. I was asked to send photos of product (why when their records should reflect what I ordered?), received the two options discussed in another negative review listed on Trustpilot, but no return address and no refund. This company is in China and as other experiences I've had with companies from China, America needs to cease allowing them to do business here! This is a SCAM!