I submitted two claims with Compensair…
I submitted two claims with Compensair on 30/08/2025—one for myself and one for my wife. We were travelling together on the exact same flight and sat next to each other. My wife received her compensation back on 27/04/2026. However, months later, I have still not received mine. When I contact customer service, they simply claim my file is "not complete." How is it possible that one claim on the exact same flight, submitted at the exact same minute, is finalized and paid, while the other is stuck in limbo? It makes no logical sense and feels like they are withholding funds or ignoring my file entirely. Extremely poor communication, zero logic in how they process joint bookings, and absolute lack of transparency. I would strongly recommend avoiding Compensair and using a more reliable service or claiming directly with the airline.