A disappointing start, now with extra disappointment.
Hoping that eBid would be a great place to go from eBay, I tried to create an account. I then realised that I had created an account years ago, so was unable to use the username I wanted. Hoping that eBid wouldn't be the usual AI 'computer says no' nightmare that's made me wanting to leave eBay (effectively been refused to have both a personal and business account since their AI is convinced my new personal account is some sort of tax dodge mecca, after 2 weeks and 8 used DVDs sold) I was sadly mistaken as they refused to help me recover my old account. Yes - it only had one feedback. But it also has my username I wanted to use. I could have provided every bit of evidence they needed to prove ownership. Clearly they'd like another user to claim high numbers instead. *** In your reply you state "Importantly, we would have been more than happy to help you change your new username back to the original one—this is something we routinely assist with when requested. However, we didn’t receive any request for this." But it was very clearly implied - why on earth *else* would someone want to reactivate what we both agree was an ancient account? - and the terse reply didn't mention this, nor, more importantly, does your FAQs. If it's so routine, then why not add it to them? *** So why not routinely point out it can be done 😂. Reactivate, reuse, you do seem to be getting hung up on nomenclature rather than understanding that someone who doesn't know or use your internal systems might use more colloquial terms to ask for something. *** 'We have assisted you at every level' - Nope, not having that. For clarity, here is your reply: "Hi Stuart, Username *** was a free status account with 1 feedback. Due to not having the email and, having moved location, we suggest he simplist course of action would be to reregister." End of. Not '...and then we can help you move your username'. So, nonsense to your claims I'd say.