SCAM ALERT!!!
I placed an order on 2/12/25 at noon EST for the following items below: Bluetti AC500, B300S Battery, 350 Solar unit, totaling 3,591.79 taxes included. Received an order confirmation stating, "We're getting your order ready to be shipped; we will notify you when it has been sent." I checked my bank account and saw that the order went through successfully. Later that day at 9:20 pm EST, I received another email saying: "Sorry that your order got canceled because our system detected it as high-risk order If you still want the product, please send the same amount you paid to our bank account: BLUETTI POWER INC account 54167017 ABA:xxxxxxxx209 swift CITIUS33DEL bank name: Citibank, N.A. Delaware Branch bank address:One Penn's Way New Castle, DE 19720 Sorry for the inconvenience. Thank you. This is absurd on all levels. I contacted their customer service, and the representative told me they would escalate a message to the sales team regarding the order to see if they could process it. I was advised that the payment was pending. I contacted my bank, and Bank of America confirmed the payment was released to the company. I called the company again, and before I even introduced myself, they already knew my name. The representative I spoke with explained that my order had been put on hold for my protection to encourage me to call in. Now that I’ve reached out, they assured me that my order would be shipped within two days. I mentioned that I received an email with a bank account number, which made me uneasy. The representative asked me to hold and then returned to say he had given me incorrect information. He clarified that I would receive a refund within 3-5 business days. If this isn’t discriminatory AND unethical, I don’t know what is. A company that accepts online card payments shouldn’t require me to make payment through a wire transfer, where I will be charged a fee. This feels unjust and like a scam, and I believe they owe me an apology and should be investigated for these practices.